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My techie partner Manos will be posting some guests posts, technical issues related to buying, selling, developing and investing in domains, stuff that is over my pay grade. Here is an issue related to TDNAM (GoDaddy Auctions) emails:
One problem I realized after communicating with some buyers at TDNAM was the email link that appears after funds authorization.
It sends the email from the seller’s address (as it is at GoGaddy account) to buyer’s email address in order to arrange transfer or push of the name.
The problem here is that email originates from a GoDaddy ip range and sender is seller’s email address.
Last years all big email providers in order to avoid address spoofing use some technologies which in order of significance are:
SPF record, DKIM and Domainkeys. At my personal email address which I host I use all 3 of these as well.
You can see some details here:
http://en.wikipedia.org/wiki/Sender_Policy_Framework
http://en.wikipedia.org/wiki/DKIM
http://en.wikipedia.org/wiki/Domain_Keys
So the buyer receives an email from the seller’s address but the ip is different than this declared at SPF record and at DNS parsing of DKIM and Domainkeys, so the buyer’s email provider if they use these technologies do not receive the correct records and put the email in the spam folder or do not deliver it at all.
It has happened to me with many sales and I found out after days when the buyer discovered the email at his Spam Folder, or he found me and dropped me an email by WHOIS.
I will send an email to GoDaddy regarding this case.
Manos,
Thank you for this, I am having our team look into it now.
Kind regards,
Brian C.
GoDaddy Aftermarket
Thanks for immediate reply.
Brian i think the only solution is after “authorization funds” phase ends buyer’s email to be visible to seller and seller’s to buyer.
Email addresses will be known at both parties
after first communication anyway.
So if seller directly emails buyer from his email provider will not be any problem with SPF and DKIM.
As Mark wrote at some blog posts here, TDNAM seems to have bigger exposure and success that the other marketplaces so we would love everything to work fine there.
thanks again
manos
It’s true, I do really like the GoDaddy Aftermarket, only 10% commission, no minimums, huge exposure, thanks for all this Brian.
And since I have your ear lol, what I would like to see is a little more search options at the sellers control panel, it would be nice to search offers by when they were received, so I could go search all active offers made in the last few days at the GoDaddy site and not have to just see what offers were made by reading the emails you send me, I get too many emails, it gets too crazy. Right now if I go search at my GoDaddy “selling” I just see 1000 offers made on 1000 domains in the last few years, no way to see the latest “active” offers. Just a suggestion…